1st Line Support Engineer

Ref No. 24779
North East England
Posted 31 May 2024


Salary: £25,000 & benefits

Employment: Permanent

Job description

Are you ready to take the next step in your Technical Support career? Here's your chance to join a dynamic and multi-award-winning technology company in Doncaster. We're looking for passionate individuals who are eager to make a difference and grow within their supportive team.

Why Join Us:

  • Thriving Environment: Be part of a vibrant and innovative company that values your contributions.
  • Career Growth: Opportunities for professional development and advancement abound in our dynamic organization.
  • Cutting-Edge Technology: Work with the latest tools and technologies in the industry, keeping you at the forefront of innovation.
  • Supportive Team: Join a team of professionals who are dedicated to your success and well-being.

Key Responsibilities:

  • Be the first point of contact for our valued clients, delivering top-notch support with professionalism and enthusiasm.
  • Maintain high standards of service by promptly resolving issues raised via phone or email.
  • Quickly assess the priority of each issue and ensure resolution within agreed SLAs.
  • Demonstrate your understanding of PC hardware, accessories, and connections to provide comprehensive support.
  • Showcase your excellent customer service skills and ability to multitask, ensuring all tickets are managed efficiently.

Experience Required:

  • Minimum of 1 year experience on a Help Desk, demonstrating your ability to thrive in a fast-paced environment.
  • Proficiency in troubleshooting LAN networks and Wi-Fi, with an understanding of network protocols and configurations.
  • Previous exposure to ticketing systems and Active Directory on Windows Server platforms.
  • Familiarity with Exchange Online and PC hardware components.
  • Strong customer service skills, with a passion for delivering exceptional support experiences.
  • Ability to multitask and prioritize effectively in a dynamic support environment.


  • Must be located within commuting distance of Doncaster.
  • Right to work in the UK is essential, as we do not offer sponsorship.

If you're ready to embark on an exciting journey with us and take your career to new heights, apply now, thanks! 

#1stLineSupport #TechCareers #JoinOurTeam

Your consultant

Phil Dancey

Principal Recruitment Consultant

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