1st Line Support Technician - Contract - ASAP start

IntaPeople are supporting a large Manage Service Provider who requires additional 1^st line support technicians for a large client of theirs. You will provide daily management of tickets generated by our proactive and reactive monitoring systems whilst troubleshooting first-line technical issues and escalating to other engineers if not resolved.

Skills required:

• Proven experience working as a 1^St line support engineer
• Proven experience working with technologies such as Windows Operating Systems (10), Microsoft Office 365 , MacOS , Active Directly and ideally Two Factor Authentication.
• Excellent customer service skills
• Strong troubleshooting skills
• The ability to work under pressure  

Responsibilities

• Log information on tickets received, where required and maintain detailed and accurate records.
• Responsible for carrying out daily checks
• Responsible for ensuring that all incidents are logged to the appropriate quality in our call management system
• Ensuring that our contractual SLA’s are achieved
• Monitoring of the What’s ON (WON) infrastructure platform hosted at, escalate any critical issues to the relevant supplier utilising their ticketing system
• Providing WON desktop support
• WON user administration for new starters, movers and leavers
• Upgrading the WON application in production, development, training and UAT
• Assisting internal teams in the broadcast workflow (Workorders and VOD) to ensure all broadcast media is delivered to our playout platforms
• Monitoring ticket progress with external suppliers to ensure they are meeting SLA
• Be a proactive member of the change management process to ensure all technical changes are implemented without impacting the live service
• Communicate and liaise with stakeholders, respond clearly and effectively. 
• Establish and maintain effective working relationships with co-workers, supervisors and customers.

Role overview

• 1st Line Support Technician
• Start date ASAP
• One stage (onsite) interview to meet the team and managers
• Day rate: £160.00 - £185.00 day depending in experience.
• InsideIR35 (Via UK approved Umbrella company)
• Contract Type: 3-month contract
• Location: Hammersmith – 5 days on site
• Working Hours – Shift pattern between the hours of 8 am – 6 pm

For more information please call Caitlin Coles on 02920 252 500 or click APPLY now for an initial call back.

Keywords - Windows Operating Systems (10) Microsoft Office 365 MacOS  Active Directly.