1st Line Support Technician

Ref No. 24150
Wales - Cardiff
Posted 20 Mar 2023

Overview

Salary: Please contact us

Employment: Permanent

Job description

Nantgarw

Hybrid

£25,000 DOE

 

IntaPeople are working with a South Wales-based manufacturing company who are looking to bring in a 1st Line Support Technician to join their steadily growing team. Candidates will have to provide friendly, customer focused desktop support to both internal and remote client base.

 

Main duties:

  • Daily Infrastructure monitoring and, following ITIL methodology, provide 1st/2nd line support through assigned work and escalation from service desk.
  • Troubleshoot and objectively escalate deeper and more complex issues.
  • Set-up and configuration of new desktops, laptops, VoIP phones, mobiles and tablets.
  • Diagnose and resolve minor network issues alongside user account setup and maintenance.
  • O365/SharePoint/Teams/Exchange Online, monitoring and management.
  • Diagnosing and resolving technical hardware and software related issues whilst liaising with external support companies, where necessary.
  • Hardware/Software updates, equipment relocation and mobile device and asset management.
  • Printer support and consumable replenishment, anti-virus and windows update monitoring and management alongside file/folder recovery.
  • Meeting room and conferencing support, SOP documentation and user training.
  • Hardware stock replenishment.

 

 

What’s next?

 

Click ‘Apply Now’ to be considered or contact Joshua Wallace on the details below for more information:

 

Email: j.wallace@intapeople.com

Mobile: 07765 248 442

Telephone 02920 252 500

Your consultant

Joshua Wallace

Recruitment Consultant

Get in touch:

j.wallace@intapeople.com