Information Technology Support Analyst

Ref No. 24974
Wales - Carmarthenshire
Posted 03 Dec 2024

Overview

Salary: £28,500 - £35,000 DOE , Hybrid , Bonus , 25 days + Bank holidays

Employment: Permanent

Job description

IntaPeople are working with a well-established business who are at the forefront of their industry. This company are always looking to develop a cutting-edge product that helps save lives are looking to expand their growing team in their Welsh offices with an Information Technology Support Analyst.

You’ll be joining a great company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with exposure to the latest technologies! We’re looking to speak with candidates who have either recently graduated with a computer science/studies degree or candidates who have at-least 1-2 years commercial experience within an IT focussed role.

Responsibilities at a glance;

  • Providing excellent first line IT support across the company on their systems.
  • Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response.
  • Accurately identifying ticket priorities.
  • Prioritising and resolve any problems and escalating any unresolved problems when needed.
  • Providing a high standard of communication.
  • Able to collaborate in a team successfully.
  • Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when.
  • Able to perform hands on fixes at the desktop level, such as installing and upgrading software, installing hardware and configuring systems.

Technical experience

  • Proven experience working with desktop and server operating systems (including Windows Server)
  • Experience with the Microsoft Office 365, Active Directory, Service Desk Support Software, MDM (Mobile Device Management)
  • Knowledge of basic computer hardware, including PCs, and laptops
  • Strong communication skills both verbally and written.
  • Strong experience troubleshooting.

Role over-view

  • Information Technology Support Analyst
  • A starting salary of between £28,500 - £35,000 depending on experience
  • Hybrid working setup split with another colleague to cover 5days per week onsite (a min of 3days onsite is needed)
  • Onsite location is within the county of Ceredigion
  • Annual team bonus
  • Private medical insurance + health vouchers
  • 25 days annual leave + 8 UK Bank Holidays

For more information, please contact Nathan Handley on 029 20 252 500 or click APPLY now to be considered.

Unfortunately, our client current cannot offer sponsorship and candidates should only APPLY if they hold the right to work within the UK without restriction.

Your consultant

Nathan Handley

Recruitment Manager

Get in touch:

n.handley@intapeople.com