1st Line Support Engineer

Ref No. 24043
South East England
Posted 26 Jan 2023


Salary: £20,000 - £25,000

Employment: Permanent

Job description

1st Line IT Support

Due to significant growth, a multi-award-winning technology company have opened exciting opportunities to welcome a new 1st Line Support Engineer into their ambitious Support Delivery team in their Dorking office.


As the first point of client contact, you’ll be exposed to a broad range of technologies, and areas covering desktop, servers, virtualisation, networking, disaster recovery, cloud and security.

You will identify and prioritise issues raised - ensuring they are dealt with within an agreed SLA... You will be a strong team-player with strong communication skills, moving from one issue to another efficiently and where necessary escalate issues to the appropriate team members.

As a company who prioritise strong team dynamics and culture – we are very much open to speaking to anyone who holds an honest, motivated attitude, close attention to detail and eagerness to learn. The successful 1st Line Support Engineer will ideally already have MSP experience and experience working at a volume.

Experience required:

  • Ability to multitask across open tickets
  • Passionate about technology & how it benefits businesses
  • Proactive, can-do attitude
  • Professional communication skill
  • Troubleshooting and Support of relevant/current Windows versions
  • Experience with Exchange online, exposure to Active directory on Windows Server 2008 and above
  • Understanding of PC hardware, accessories & connections


  • Previous experience with a ticketing system
  • Troubleshooting LAN Networks & WIFI
  • 1 Years’ experience on a Help Desk
  • Logical approach to problem solving
  • Ideally MSP experience, & driving licence

Applicants must be within distance of Dorking & have right to work in UK as we do not offer sponsorship.

Please ‘Apply Now’ to be considered or contact Rachael for a confidential chat: r.maule@intapeople.com

Your consultant

Rachael Maule

Senior Recruitment Consultant

Get in touch: