IT Operations Engineer

Ref No. 23633
Posted 29 Jun 2022


Salary: £30-35k depending on experience

Employment: Permanent

Job description

We are urgently looking for two IT Operations Engineers for our Education Sector client in London. One role will be based in Hampstead but the other is more Field based traveling to various North London offices.

£30-35k & benefits

Fantastic working environment

We are looking for enthusiastic, customer-focused and technically proficient IT Operations Engineers who can act as lead points of contact for IT issues.

8:30am - 4:30pm Mon-Fri

Job Purpose

  • You will be the lead point of contact for IT issues
  • Proactive management, monitoring and maintenance of the IT systems.
  • Maintain IT asset registers
  • Assisting IT leaders develop and implement their IT strategies.
  • Provide technical support for IT systems.


  • Provide technical advice in support of the resolution of IT incidents.
  • Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.
  • Work with Head Office in implementing IT systems.
  • Manage IT incidents in a structured way using the Service Desk tool.

Skills most useful will include:

  • Strong technical skills, specifically in the use of Microsoft products such as:
  • Microsoft 365 Suite
  • Windows 10
  • Windows Server 2012 and above
  • Active Directory and Group policy management
  • Attention to detail.
  • Excellent communicator.
  • Customer focused.
  • Excellent oral and written communication skills.
  • Excellent negotiating and influencing skills.
  • Analysis skills.
  • Strong verbal reasoning ability.
  • Technologically agile.

 Ideal Experience: 

  • A strong technical understanding of IT systems.
  • Proven experience of server and network infrastructure support.
  • Experience of diagnosing and resolving technical errors.
  • Experience of providing advice and guidance to users in their use of IT equipment.
  • Experience of implementing IT system changes.
  • Experience in the education sector would be beneficial but is not essential.

If this sounds like you please don't hesitate to apply for further details, thanks!


Your consultant

Phil Dancey

Principal Consultant

Get in touch: