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IT Manager (Information Technology Manager)

  • Reference IP31009-NH
  • Salary £35,000 - £45,000
  • Location Cardiff
  • Job type Permanent

IntaPeople is currently supporting a large IT focussed contact centre in Cardiff with the search for an experienced and forward-thinking IT Manager. You’ll be responsible for ensuring the full operational support is delivered to all external clients and internal IT teams whilst providing services against client Infrastructure, Networks, Phones and other external and internal systems.

Reporting to the the Chief Technical Officer you will manage business escalation IT issues, internal projects and ensure that down time is kept to a minimum. We’re looking for an experienced IT Manager to manage a small Internal IT team and you’ll also be responsible for coaching, developing and mentoring the team to ensure their performance is fully achieved. A major aspect of the role will be through the management of service delivery against outsourced provders and venders.

Skills & Experience: (but not limited to)

• Experience of managing an IT Team
• Experience working in a service delivery role with outsourced providers
• Ability to effectively run IT Projects
• Experience of communicating at Director and Stakeholder level
• Knowledge of supporting and implementing infrastructure and security practices
• Experience of using and working with cloud projects (Microsoft Azure)
• Computer Science / Studies related qulaificaitons

Whilst working with the wider IT team you’ll have ownership of the information security for the business whilst managing IT budgets and implementing better productivity measures across the business. Having experience of working within a compliance heavy environment with exposure and knowledge to PCI, ISO 270001 and GDPR.

You will be highly organised and be able to work and delivery under pressure whilst keeping the wiser business updated on all IT related matters and ensure that SLA’s and KPI’s are met. We are looking for candidates who are fully committed to their role and will ensure that support is always available evening after core working hours.

Role & Benefits at a glance;

• Competitive Starting Salary - up to £45,000 (Depending on experience)
• Starting at 23 days annual leaving + Bank Holidays
• Company pension contribution (3%)
• Attendance bonuses and incentives
• Free onsite parking
• Perkbox
• Progression and training opportunities
• North Cardiff Location

For more information or an instant call back click APPLY now or call Nathan Handley on 02920 252 500. Social Media; https://www.linkedin.com/in/nathan-handley

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