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2nd Line Desktop Support Engineer

  • Reference IP29658-MM-PD
  • Rate £200/hour
  • Location Green Street
  • Job type Contract

L2 Support Analyst
Bishop Stortford
£180-200 p/day 3-6 months initially

IntaPeople are partnered with a Data Centre Equipment provider who are seeking a level 2 desktop support engineer to work on a client site for 3-6 months.

Key skills required for the job are:

• 5+ years Enterprise IT Infrastructure support which includes troubleshooting PC hardware, client software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Primary skills in desk side support and PC break/fix including basic administration of Windows O/S Windows 7/8/10 and MS/Office.
• Secondary skills in SCCM, Imaging, VDI, Mobility, email support, and desktop applications
• Basic knowledge of enterprise LAN and WAN Firewall and Proxy setups and concepts
• Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.

Key responsibilites

• Owning the EUC infrastructure at the UK offices and building strong relationship to the UK Leadership team.
• Present updates at UK Communications meetings and monthly UK Senior Management Committee meetings.
• Small project leadership experience 1+ year. Leading local EUC initiatives such as office moves or technology refresh
• Multi-dimensional problems and issues resolution with a positive attitude

Please apply for immediate consideration and for further details.

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