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IT Customer Services Support Engineer - Swansea

  • Reference IP29357-PD-EB
  • Salary £17,000 - £20,000
  • Location Swansea
  • Job type Permanent

IT Customer Services Support Engineer - Swansea
£17,000 -20,000 & Benefits

We are urgently seeking two very customer focussed Application Support Analysts for a leading IT consultancy who provide services to their clients across the UK.

You'll be part of an application support team of 11 who recieve around 70 calls per day, once you have been trained up on the application you'll probably be responsible for seeing 5-6 calls through to completion each day (and keeping the customer informed at all stages of the process).

If you have experience of working in a highly customer focussed environment (preferably IT focussed like Virgin Media or CGI) and have good analytical and problem solving skills and you're interested in finding a new role for the new year then we'd love to hear from you right away.

It is vital that you have had prior experience in customer support for this one, a background within application or in-house software support would be the absolute ideal. Please note, it is not a normal Microsoft focussed helpdesk support position. We are ideally looking for people who have already supported large software programs or have worked in inbound support call centres.

The main responsibilities include;

- Providing application support, reporting, prioritising, analysing and resolving faults to resolution and escalating any issues to 2nd line, the development team or management.

- Booking calls made to the Helpdesk for support on issues with software

- Investigating issues using my clients Software and Microsoft SQL Server to resolve them

- Ensuring that calls and customer are updated daily.

We feel this role should be commutable from Bridgend, Port Talbot, Neath, Llanelli and Swansea.

"The services advertised by IntaPeople are those of an Employment Agency and an Employment Business"

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