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Helpdesk/1st Line Support

  • Reference IP30754-DT
  • Salary £30,000 - £33,500
  • Location Basingstoke
  • Job type Permanent

A multi-billion pound company in Basingstoke are looking for an experienced Helpdesk/1st Line Support Technician to join their growing team. This is a brand new role for the organisation with the role offering excellent progression and development opportunities in the business with clear development plans - to System Engineer level for instance. As the Helpdesk/1st Line Support Technician you will provide support to the rest of the teams and work closely with the Customer Operations Manager, Lead System Engineer and Chief Engineer.


• Experience working in a customer service/support role, ideally IT helpdesk with direct contact with customers
• Assist in maintaining training and support documentation
• Provide remote support for trial and Proof of Concept installations when required
• Follow Network Operations processes and procedures as defined to successful conclusion
• Drive and help to establish best practices and testing processes
• Provide recommendations for the improvement of company systems, specifications, installation and operational procedures & identify and report any non-conformities
• Demonstrable troubleshooting or problem solving skills
• Excellent communication skills, both written and verbal
• An aptitude for technology and a willingness to learn

• Experience working with an ITIL Service Management methodology
• Electronics or electrical background
• Understanding of Linux or Windows Server administration
• Previous experience writing and presenting training courses

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