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Desktop Support 3rd Line

  • Reference IP28119-DS-MM
  • Salary £27,000 - £32,500
  • Location Newport
  • Job type Permanent

IntaPeople are working with an established client in Newport, who are seeking a 3rd line support desktop engineer. Having experienced rapid growth recently and who continue to develop their presence in the South Wales market, becoming a key employer in the area, we are seeking an enthusiastic, committed person to join their Service Delivery team as a Desktop Support 3rd Line.

As the successful 3rdLine Support Desktop Engineer, you will be responsible for the following:

• Creating SCCM Deployment Images and Packages
• Escalation point for 2nd line Desktop and IT Service Desk Support Team
• Identifying and Implementing Self Service and Automation processes to reduce manual effort
• Resolving User Equipment IT Service Desk & Joiner\Mover\Leaver IT Service Desk Tickets
• User IT Equipment Asset management
• Meeting room IT equipment maintenance
• IT Purchase order management
• Enhanced IT support for Senior Management
• Backup Management
• Mentoring 1st and 2nd Line Desktop Support

To apply for the 3rd line Desktop Support role, you will be able to demonstrate the following experience:
• 4+ years working within Information Technology and supporting end users
• 3rd line Microsoft Desktop software knowledge (i.e. Windows 7/10, Office 2010/2013/2016)
• 2nd to 3rd line Microsoft Server Application knowledge (i.e. Exchange, Active Directory, SCCM )
• 2nd to 3rd line Microsoft Server knowledge especially SCCM.
• Working experience of ITIL processes and procedures.
• Ability to setup desks with user equipment (i.e. Monitors, Desktop, Telephone)

As well as the experience above, you will have experience working within a professional and busy IT Service Desk, have excellent interpersonal skills in handling contact with end-users, staff, customers and suppliers.

To apply for this position, please forward an up to date CV, for immediate consideration call Donáh on +442920252500 for a confidential chat.

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