Service Delivery Manager - LondonBACK
|Salary||From £55,000 To £60,000|
Service Delivery Manager - London £55-60,000k Excellent Package
Intapeople are working on an exclusive basis for a prestigeous company in central London. This is an integral role for the organisation who are urgently seeking a very experienced Service Delivery Manager who has great customer focus skills and led an ICT Service Desk Team for a complex, multi site organisation.
You will be responsible for the smooth running of the ICT Service Desk, the delivery of a quality and very customer focussed ICT Service as well as the implementation and management of Change ensuring there is a robust process for the management of change.
If you are ITIL or MOF qualified (Prince 2 is also desirable) and have proven experience of delivering a quality ICT service in a complex multi-functional, multi-site organisation we'd love to hear from you.
This is a £180 million turnover company with a central London head Office (where you'd be based). They have approx 20 customer sites across the UK and the role will involve some travel to them (with occasional overnight stay) from time to time. The Service Desk currently consists of 5 people but there are also other support engineers based at each of the other sites.
You will need excellent customer focus and good negotiating and influencing skills coupled with proven experience of managing an ICT Service Desk, managing procurement of major IT Services and managing 3rd party suppliers in the delivery of IT Services.
If this sounds like you and you'd like to work for an exciting, robust organisation with lots of new projects in the pipeline then please forward your most up-to-date CV as soon as you can.
This role is easily commutable from any central London location (it's near London Victoria)
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